Customer Service Representative (English/Spanish Bilingual)

Role overview

Provide friendly, accurate support to customers using a range of fleet-related services. As a first point of contact across phone, live chat, and email, the representative investigates questions and problems, resolves issues where possible, and coordinates with colleagues when a case needs further help.

Responsibilities - Respond to customer inquiries by phone, chat, and email with clear, professional, and empathetic communication. - Investigate service and billing concerns, resolve them using sound judgment, and escalate issues when appropriate. - Update customer records in internal systems and CRM tools, maintaining accurate and complete information. - Coordinate with peers and internal teams to reach timely resolutions and provide a consistent customer experience. - Share feedback and ideas for improving support, contribute to team initiatives, and help newer colleagues.

Requirements - Associate degree in business, communications, or a related field; a bachelor’s degree is preferred. - One to two years of customer service or client-facing experience, ideally supporting customers through multiple channels. - Strong written and verbal communication, including the ability to build rapport and calm tense interactions. - Structured problem-solving skills, good judgment about when to escalate, and the ability to prioritize work while staying accurate. - Proficiency with Microsoft Office, especially Excel, and familiarity with Salesforce or a similar CRM. - Collaborative approach and interest in sharing knowledge and supporting colleagues.

Nice to have

English and Spanish fluency is preferred, though not required.