Customer Support for Romania

Role overview

Support Romanian-speaking customers with questions about products, purchases, and available services. You’ll respond by phone and email, resolve issues and complaints, and help customers find suitable solutions. The work also involves keeping product and shop information accurate in your own knowledge and sharing customer insights with internal teams.

Responsibilities

- Serve as a point of contact for Romanian-speaking customers through phone and email. - Explain product features and help with questions about orders and services. - Address complaints and other inquiries, working toward satisfactory resolutions. - Stay familiar with online shop listings, pricing, and product details. - Record customer interactions and coordinate with relevant internal departments. - Contribute to improving sales processes and channels while working toward established targets.

Requirements

- Native-level Romanian, at C2 proficiency. - Communicative knowledge of English or Slovak. - Strong communication and customer-focused service skills. - Self-motivation, initiative, and the ability to work as part of a team. - Confidence in negotiation and customer conversations.

Nice to have

- Previous customer support experience is helpful but not required.

Benefits and work setup

- The listing describes the role as remote and states gross monthly pay of €1,200 plus bonuses. - Paid sick days and additional vacation days based on length of service. - Employee product discount, learning resources, and language courses. - Access to a MultiSport card and support for a local bike-sharing subscription. - Team events and bonuses for certain personal milestones.