Customer Support for France

Role overview Provide inbound customer support to French-speaking consumers for a range of products, primarily by phone and also by email. Help customers with product questions, orders, and returns, while documenting cases and coordinating with back-office and other internal teams.

Responsibilities - Respond to incoming customer enquiries by phone and email, with most support handled by phone. - Advise customers on available products, order progress, and returns. - Handle first-line enquiries and route or prepare cases for back-office follow-up. - Manage customer interactions on online marketplaces. - Record and process support cases, and coordinate with relevant internal departments.

Requirements - Native-level fluency in French. - Strong communication skills and a customer-focused approach. - Self-motivation, initiative, and a collaborative attitude. - Negotiation skills. - Previous customer support experience is helpful but not essential.

Benefits and work setup The role is advertised as remote, with gross monthly pay of €1,200 plus bonuses. Benefits include additional leave for long-term service, paid sick days, and a product discount. Learning resources and language courses are offered, alongside occasion bonuses and team events. Some listed facilities and transport perks are location-specific.