Provider Tech Support Analyst II

Role overview

Support the accuracy and day-to-day maintenance of provider data used across healthcare operations, with particular responsibility for government program provider systems. You’ll investigate data issues, help improve processes and system specifications, and contribute to quality reporting and sensitive projects. The role calls for careful analysis and coordination with teams that rely on provider information.

Responsibilities

- Help oversee accurate, complete, and timely updates to provider data files. - Investigate data errors and incidents, identify causes and trends, and recommend corrective actions and better practices. - Contribute to specifications for system updates and changes that affect provider data integration. - Develop testing criteria and maintain documentation to support accurate data entry and system changes. - Review procedures and recommend improvements to operating efficiency and controls. - Prepare quality and production reports, including vendor audit reporting, and represent the department in workgroups.

Requirements

- High school diploma or GED and at least five years of relevant provider data management experience in healthcare or insurance. - Proficiency with Windows-based computers and Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook. - Strong attention to detail, analytical skills, and accuracy in documenting findings. - Clear written and verbal communication, with the ability to work with staff and management at different levels. - Ability to organize competing assignments, work independently, and exercise sound judgment. - Valid driver’s license and access to an automobile.

Nice to have

- Broad knowledge of healthcare, provider and claims systems, and managed care or indemnity operations. - Familiarity with medical terminology and procedures.

Benefits and work setup

- Candidates must live in New Jersey, New York, Pennsylvania, Connecticut, or Delaware. - Salary range of $63,000–$84,420, with medical, dental, and vision coverage, retirement plans, paid time off, incentive plans, wellness programs, paid volunteer time, and tuition reimbursement.