UX Researcher

Role overview

Conduct research that helps teams understand the needs, behaviors, and priorities of people using digital services related to health insurance. You’ll work with designers, product managers, research colleagues, and business partners to shape product and experience decisions, turning qualitative and quantitative evidence into clear, actionable recommendations. The role calls for independent judgment and the ability to prioritize research across several projects in a fast-moving environment.

Responsibilities

- Plan and conduct qualitative and quantitative studies to investigate user behavior, motivations, and emerging patterns. - Work with product and business partners to clarify research needs, set priorities, and estimate the effort and timing for studies. - Analyze findings across projects and translate them into practical recommendations for design and product decisions. - Present research results to product teams, designers, senior leaders, and other stakeholders. - Create journey maps, user personas or archetypes, and other artifacts that help teams understand users and service systems. - Recruit participants, schedule and run research sessions, and maintain an accessible research repository. - Coach designers who conduct research, take part in design and business reviews, and assess digital services using heuristic evaluation. - Advocate for inclusive and accessible experiences, using a pragmatic approach to focus research where it can have the most value.

Requirements

- A bachelor’s degree or equivalent experience in human-computer interaction, anthropology, human factors, psychology, cognitive science, information science, or a related field. - At least three years of experience in a related field; five or more years may substitute for the degree. - Experience using a range of research methods and analyzing evidence to produce actionable insights. - Ability to work in an Agile or Scrum environment and manage multiple projects with limited oversight. - Strong communication and influencing skills, including the ability to share evidence-based guidance constructively and manage personal bias.

Nice to have

- Familiarity with tools such as UserZoom, UserTesting, or Maze. - Research experience with enterprise or IT systems, or in healthcare, health insurance, insurance, or financial services. - Experience with design systems and frameworks.

Benefits and work setup

- Stated salary range is $81,068–$129,708. Compensation may depend on experience, training, and specialized skills. - Total rewards include an annual incentive bonus, 401(k) with employer match, paid time off, health benefits, and wellness programs.