Sage HCM Implementation & Support Manager

Role overview

Guide organizations through implementing and improving Sage HCM, from early requirements gathering to launch and ongoing support. This client-facing manager role combines functional and technical consulting: you’ll translate HR and payroll processes into system configurations, coordinate delivery, and help clients resolve issues and get more value from their systems.

Responsibilities

- Lead or support implementations, facilitating discovery sessions and turning business needs into practical system configurations. - Configure employee structures, organizational hierarchies, policies, workflows, permissions, and timekeeping functions. - Coordinate employee data conversion and validation, and support integrations with payroll, accounting, benefits, timekeeping, and other applications. - Manage implementation tasks and deliverables, coordinate user acceptance testing, and help clients prepare for launch. - Provide ongoing functional and technical support, investigate configuration or system issues, and explain solutions to clients. - Lead client meetings, demonstrations, and training, while advising on system improvements and good practices.

Requirements

- At least 5 years implementing, configuring, or supporting Sage HCM or a comparable HCM/HRIS platform. - Strong understanding of HRIS processes and employee lifecycle management. - Experience gathering client requirements and translating them into system configurations. - Strong client-facing communication and consulting skills, with confidence leading meetings and training. - Ability to manage multiple projects and support requests, investigate unfamiliar issues, and maintain accurate data. - Strong analytical, problem-solving, and organizational skills.

Nice to have

- Direct Sage HCM experience and at least 3 years in HCM implementation or consulting. - Background with time and attendance, payroll, benefits, HR workflows, data conversion, integrations, reports, or data extracts. - Knowledge of payroll and accounting processes, consulting or managed services environments, and advanced Excel.