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Sage HCM Implementation & Support Consultant
Job details
About this role
Role overview
Help clients implement and support Sage HCM, translating their HR and payroll needs into working system configurations. The client-facing consultant contributes across the implementation lifecycle—from discovery and testing through training and launch—and provides ongoing troubleshooting and optimization after deployment.
Responsibilities
- Support or lead client implementations, gathering requirements for HR, payroll, timekeeping, and related processes. - Configure employee records and structures, policies, workflows, permissions, timekeeping, approvals, and notifications. - Assist with employee data conversion, validation, and migration, and support integrations with related business applications. - Track implementation tasks, coordinate user acceptance testing, help resolve pre-launch issues, and support go-live transitions. - Respond to ongoing client questions and investigate issues involving employee setup, timesheets, workflows, reporting, configuration, or system errors. - Explain resolutions, train users, and help clients improve their use of the system.
Requirements
- At least 3 years implementing, configuring, or supporting Sage HCM or a comparable HCM/HRIS solution. - Strong understanding of HR systems and employee lifecycle processes. - Experience eliciting client requirements and converting them into system configurations. - Clear client-facing communication skills and comfort leading meetings, demonstrations, and training. - Ability to handle multiple projects and support requests, research unfamiliar issues, and maintain accurate data. - Strong analytical, problem-solving, and organizational skills.
Nice to have
- Direct Sage HCM experience and a background in HCM implementation or consulting. - Experience with time and attendance, timesheets, payroll, benefits, HR workflows, data conversions, integrations, reports, or data extracts. - Knowledge of payroll and accounting processes, consulting or managed services environments, and advanced Excel.