Supervisor, Student Services

Role overview Lead a student services call center team while continuing to support students and clients directly. The supervisor oversees service quality, staffing, client coordination, and readiness for new client launches, while coaching employees and helping resolve escalated issues. The listing describes a hybrid role based in an office and a rotating “Panama” shift schedule.

Responsibilities - Coordinate with client service managers on call reviews, service requirements, reporting, special requests, and student communications. - Partner with IT services to prepare systems and coordinate activities for new client launches. - Manage schedules, shift coverage, and timekeeping to maintain operational staffing. - Review student notices for accuracy, clarity, and appropriateness before they are sent. - Hold regular one-on-one meetings, coach team members, provide feedback, and support quality assurance and technical development. - Handle direct support and help resolve escalated student and client issues with internal teams.

Requirements - At least three years of experience in call center, customer service, or technical support work, including supervisory or team leadership experience. - Experience coaching employees and providing constructive performance feedback. - Strong customer service, problem-solving, and escalation management skills. - Clear written and verbal communication and the ability to collaborate across departments. - Strong organization and ability to balance scheduling, staffing, and other operational priorities. - Familiarity with support and workforce systems such as ServiceNow and Workday, and ability to work a Panama schedule with varying shifts.

Benefits and work setup - Hybrid office-based work. The listing gives an hourly range of $20–$22, an annual bonus, learning and development opportunities, benefits, paid parental leave, vacation starting at 15 days, 10 paid sick days, and four volunteer days annually.