Client Enablement & Solutions Specialist, Workforce AI

Role overview Help healthcare organizations adopt and use a workforce AI platform for staffing and scheduling. The role spans client discovery, solution configuration, testing, training, user acceptance, and go-live support, while translating complex workflows into practical guidance for different users. You’ll work closely with client teams and internal product, engineering, quality, implementation, and customer success groups.

Responsibilities - Lead discovery conversations about clients’ staffing and scheduling workflows, tools, and needs; document findings and help align them with platform capabilities. - Support client-specific configuration and validate data, workflows, and forecasting behavior before launch. - Test system environments, record defects, and coordinate issue investigation with product, quality, engineering, and implementation colleagues. - Build training plans and deliver sessions tailored to different user roles; facilitate user acceptance testing and assess client readiness. - Create and maintain job aids, user guides, testing materials, and implementation documentation. - Coordinate launch readiness and post-launch assistance, monitor project risks and timelines, and share client feedback to improve the product and implementation approach.

Requirements - Hands-on experience in healthcare staffing, scheduling, or a related workforce management role. - Experience delivering technical training, working with scheduling technology, and helping users adopt systems. - Prior use or support of UKG WFM Pro, including implementation or rollout work. - Strong critical-thinking skills for resolving complex issues in changing client environments. - Clear written and verbal communication, including the ability to make complex functionality understandable to varied audiences. - Strong organization, attention to detail, collaboration, and ability to manage multiple priorities; comfort working in a new or evolving role.

Benefits and work setup The listed compensation range is $36.06–$50.48 per hour, equivalent to $75,000–$105,000 annually; actual pay may vary with experience, and discretionary bonuses may apply. Benefits may include medical, dental, life, and vision coverage, a 401(k) match, paid sick leave, and flexible time off. The team also offers virtual fitness and wellness activities and company events.