Technical Account Manager

Role overview This Technical Account Manager role owns the post-sale technical relationship for enterprise customers across the UK, DACH, and emerging regions within a Customer Success organization. The work blends strategic technical consulting on security data correlation, platform design, and deployment health with hands-on scripting and workflow automation that turn complex asset and query data into operational outcomes.

Responsibilities - Lead the post-sale technical relationship for assigned enterprise accounts across the UK, DACH, and emerging regions. - Guide customers on platform design, REST API integrations, and query-based data modeling. - Build and run complex automated enforcement workflows and custom scripts to address operational pain points such as ticketing and shadow cloud discovery. - Conduct regular technical reviews and data correlation assessments spanning endpoint, network, vulnerability, and identity data to demonstrate measurable ROI to director-level stakeholders. - Track deployment health, surface technical blockers or leadership-level risks early, and deploy remediation plans that protect renewals.

Requirements - 2–4 years in a customer-facing technical account management, solutions engineering, or technical delivery role within cybersecurity. - Hands-on proficiency with REST APIs, JSON payloads, SQL queries, and standard protocols such as HTTP, SSH, and LDAP. - Demonstrated experience correlating security data across disparate silos, for example endpoint, network, vulnerability, and identity. - Native-level English fluency. - Residence in or existing authorization to work in the UK.

Nice to have - Active UK Security Clearance at SC or DV level. - Experience with cybersecurity asset management, EDR, or vulnerability management platforms. - Track record of owning renewal rates and driving technical expansion in enterprise SaaS. - Skill in writing complex query logic and building automated response playbooks. - Experience aligning platform capabilities to C-level business outcomes across large organizations. - Professional fluency in German.

Benefits and work setup - Remote role with primary customer focus on the UK and DACH regions.