Sr Technical Program Manager I - Adoption and Enablement

Role overview

This senior program manager leads adoption and enablement for a real-time situational awareness platform, blending program ownership with hands-on instructor-led training for internal teams and law enforcement customers. The position focuses on driving customer adoption from deployment through long-term sustainment, developing curricula, and serving as a trusted authority on platform functionality and operational best practices. Success requires strong facilitation skills, an operational mindset, and the ability to teach both platform workflows and the underlying technical concepts that support effective deployments.

Responsibilities

- Own and execute adoption and enablement programs across internal and external audiences throughout the deployment and sustainment lifecycle - Design, maintain, and continuously improve role-specific curricula, standardizing learning objectives for consistent, repeatable training experiences - Deliver instructor-led foundational, intermediate, and advanced training, including scenario-based sessions built around real-world operational use cases - Serve as a post-deployment enablement resource and escalation point, helping reduce support burden on project leaders and deployment teams - Support deployment validation and readiness assessments through checklists, criteria, and quality assurance processes - Partner cross-functionally with Product, Engineering, instructional designers, and technical writers to improve training quality and feed customer insights into product and adoption strategy

Requirements

- Proven experience delivering instructor-led training to professional audiences of more than 50 participants - Experience developing and executing structured training or enablement programs - Strong facilitation skills with the ability to engage both technical and operational audiences - Demonstrated ability to teach functional workflows and applied technical concepts with credibility - Ability to operate independently in front of customers and internal stakeholders - Proven ability to improve programs and processes using feedback, performance data, and evolving business needs

Nice to have

- Background in law enforcement, public safety, emergency management, or similar operational environments - Experience training or supporting public-sector customers - Experience working with video management systems, real-time operations centers, or situational awareness platforms - Hands-on experience supporting technical deployments or integrations in enterprise environments - Working knowledge of IP networking fundamentals, RTSP and video streaming concepts, DVR/NVR systems and camera infrastructure, and network connectivity, ports, firewalls, and bandwidth considerations

Benefits and work setup

- Remote role based in the Central US, with preference for candidates in the Dallas, Austin, or greater Chicago metro areas - Significant travel expectation of roughly 50% to 80% - Reports to a senior director within SaaS delivery - Some roles may require legal eligibility to work in a firearms environment