Mission Engineer - Tampa

Role overview Own technical outcomes for a strategic public safety agency by identifying operational problems and building solutions directly in its working environment. This hands-on role spans discovery, implementation, integration, adoption, and ongoing improvement; priorities can shift with agency needs, so success depends on sound judgment and comfort with ambiguity. The position is based in Tampa and calls for a consistent onsite presence of about three to four days per week.

Responsibilities - Assess agency workflows with operators and leaders, identify friction, and turn validated needs into practical technical solutions. - Configure and extend public safety systems, and build and test agents, workflows, automations, integrations, and data pipelines with real users and data. - Deploy AI-enabled workflows for defined operational needs, support day-to-day adoption, and measure usage and mission impact. - Troubleshoot field issues and coordinate root-cause resolution with product, engineering, support, and services teams. - Set success measures and baselines, track outcomes, and iterate on deployments until solutions are working in production. - Share field insights, document reusable patterns, support customer onboarding, and identify expansion opportunities based on demonstrated results.

Requirements - Experience in customer-facing technical work, program management, operational transformation, or complex deployments; the listing indicates typically eight or more years, while welcoming varied backgrounds. - Evidence of personally building and shipping production-ready automations, agents, workflows, integrations, or AI-enabled tools in customer environments. - Ability to work across hardware, software, cloud, AI-enabled technologies, and integrated systems. - Clear communication with technical teams, senior stakeholders, agency leadership, and operational users. - Strong ownership and prioritization skills in fast-changing settings involving multiple internal teams. - Ability to obtain and maintain CJIS compliance and follow requirements for security, privacy, and evidence integrity.

Nice to have Experience in law enforcement, public safety, corrections, or another mission-critical operational setting; familiarity with records, evidence, digital workflows, AI platforms, or integrated public safety systems. Military or law enforcement experience is preferred but not required.