Mission Engineer II - Nashville

Role overview

Work onsite with a public safety agency to understand its operations and turn practical challenges into useful technical solutions. You’ll build and improve applications, dashboards, automations, and workflows, while also serving as a technically informed point of contact who can coordinate resources when important customer needs arise.

Responsibilities

- Learn the agency’s workflows, systems, priorities, and deployed technology by working with frontline users, technical teams, and leaders. - Translate operational problems into technical requirements and measurable success criteria. - Build, test, and refine solutions using available platform capabilities, APIs, scripting, data, and approved AI tools. - Work directly with users to support adoption, assess results, and keep improving solutions after launch. - Document useful implementations so they can be maintained and reused. - Coordinate with support, deployment, product, engineering, and other teams on complex needs and technical alignment.

Requirements

- Typically 3–5 or more years in a hands-on technical role such as software or solutions engineering, systems work, technical consulting, or implementation. - Demonstrated ability to build technical solutions, with working knowledge of APIs, programming or scripting, data, testing, debugging, and modern development practices. - Understanding of AI concepts and practical applications, along with curiosity and an ability to learn new tools quickly. - Able to solve ambiguous problems and communicate clearly with both technical and non-technical audiences. - Customer-focused, with an interest in understanding how organizations operate. - Able to meet applicable agency background and CJIS requirements and maintain the required onsite presence.

Nice to have

- Experience with Python, JavaScript, SQL, REST APIs, cloud platforms, AI tools, workflow automation, low-code development, or data work. - Background in public safety, government, defense, military, intelligence, or another mission-critical setting.

Benefits and work setup

The role is based onsite in Nashville and includes travel. Success is measured by solutions built, used, and producing sustained operational value.