Field Deployment Engineer, Northern Europe

Role overview Support customer adoption of technical products and services across Northern Europe, working with public safety and related customers. You’ll serve as a technical point of contact from installation and integration through troubleshooting and ongoing use, coordinating with customers, internal teams, and delivery partners. The role is remote between customer visits and involves travel of up to about 40% across the region and within countries.

Responsibilities - Build and maintain working knowledge of deployed products and related technical solutions. - Coordinate customer requests and support issues, managing tickets and equipment returns through resolution. - Help install and commission solutions and integrate them with customer platforms. - Troubleshoot technical problems spanning software, networks, configuration, and infrastructure. - Schedule regular customer check-ins, work with sales colleagues to support existing accounts, and identify ways to improve adoption. - Coordinate with customers, strategic partners, and internal teams throughout deployment and ongoing support.

Requirements - Fluent written and spoken Dutch and English. - Practical understanding of enterprise networking, including TCP/IP, routing, switching, DNS, DHCP, VPNs, firewalls, and connectivity troubleshooting. - Familiarity with cloud and SaaS applications, APIs, identity and authentication, Windows environments, directory services, and endpoint management. - Ability to troubleshoot integrations and enterprise applications across software and infrastructure. - Strong customer communication and relationship-building skills, with the ability to work across organizational levels. - Legal eligibility to live in the territory and travel internationally as needed; relevant work or travel visas may be required.

Benefits and work setup The role is remote when not traveling to customer sites. Regular national and international travel may be required, up to approximately 40%.