Supplier Success Professional (B2B Customer Support) - Italian/English

Role overview Provide front-line business-to-business support to customers using a supplier prequalification platform. The role resolves account and product questions, verifies regulatory documents, records issues, and shares customer feedback with internal teams. Italian and English fluency are specified in the role summary; the qualifications section instead names German and English, so applicants should clarify which second language is required.

Responsibilities - Support customers by phone, email, and chat, researching issues and offering solutions or alternatives. - Prioritize requests, follow up with customers, and escalate complaints when additional help is needed. - Check regulatory document details for accuracy. - Record customer interactions and technical information in the relevant service and internal systems. - Investigate product malfunctions by testing scenarios, and share workarounds and feature requests with colleagues. - Explain product features, gather customer feedback, and coordinate with internal departments while contributing to team goals.

Requirements - Fluency in English and a second language: Italian is stated in the role summary, while German is stated in the qualifications section; this discrepancy needs clarification. - Customer support experience or similar service experience is preferred. - Strong written and spoken communication, active listening, and interpersonal skills. - Working knowledge of PCs and Windows; familiarity with related applications is useful. - Ability to learn online software, analyze problems, and resolve customer issues with care and accuracy. - Adaptability, self-motivation, patience under pressure, and reliable attendance.

Nice to have - Additional European language skills and experience in the IT industry.

Benefits and work setup Applicants must have the right to work in England without current or future visa sponsorship. The role is hybrid for people within commuting distance of the office, with three days on site and two working from home; remote work may be considered for candidates elsewhere in England. Training is scheduled to begin November 9, 2026, with full attendance required for eight weeks, Monday to Friday from 4 p.m. to 1 a.m. GMT. After training, shifts are either 8 a.m.–5 p.m. or 9 a.m.–6 p.m. local time.