Supplier Success Professional (B2B Customer Support) - German/English

Role overview Support business customers using an online system for supplier prequalification and compliance. As a first point of contact, you will resolve questions, explain product features, and coordinate with internal teams to help customers complete their work.

Responsibilities - Handle customer questions by phone, email, and chat, and follow up when needed. - Investigate issues, clarify what customers need, and offer solutions or alternatives. - Check regulatory documents carefully and record customer interactions and technical details in internal systems. - Reproduce and report product problems, share workarounds and feature requests, and escalate complaints when appropriate. - Explain new product features and pass customer feedback to relevant teams. - Coordinate with colleagues and contribute to team goals and service metrics.

Requirements - Fluency in both German and English. - Experience in customer support or a similar service role. - Strong spoken and written communication, active listening, and problem-solving skills. - Careful attention to detail, patience, adaptability, and the ability to learn new systems. - General computer skills; familiarity with Windows is preferred. - Ability to work in England with no current or future visa sponsorship.

Nice to have - Fluency in additional European languages. - Experience in the IT industry or with online software systems.

Benefits and work setup - The role is based in England. It is hybrid for people within commuting distance of Maidenhead, with office attendance Tuesday through Thursday; otherwise, remote work within England may be considered. - The role starts November 9, 2026, with full attendance required for eight weeks of training, Monday through Friday, 4 p.m. to 1 a.m. GMT. After training, hours are 8 a.m. to 5 p.m. or 9 a.m. to 6 p.m. local time.