Supplier Success Professional (B2B Customer Support) - French/English

Role overview

Provide first-line support to business customers using a supplier prequalification and compliance platform. You’ll investigate issues, guide customers toward solutions, and coordinate with internal teams to improve the customer experience and keep account and issue records accurate.

Responsibilities

- Support customers by phone, email, and chat, prioritizing requests and following issues through to resolution. - Research problems, clarify customer needs, and explain solutions or practical alternatives. - Review regulatory documents for accuracy and record customer interactions in the support system. - Follow up with customers, escalate complaints when appropriate, and coordinate with other departments. - Test and report product issues, update internal records, and share workarounds and feature requests with colleagues. - Explain product features, gather customer feedback, and contribute to team targets and reporting.

Requirements

- Fluency in both French and English. - Experience in customer support or a similar service role. - Strong spoken and written communication, active listening, and interpersonal skills. - Ability to analyze problems, find solutions, and handle customer concerns with patience. - Comfort using a computer and learning online software; familiarity with Windows is preferred. - Accuracy, adaptability, self-motivation, and ability to learn and apply new information. - Full working rights in England without current or future visa sponsorship.

Nice to have

- Fluency in additional European languages. - Experience in the IT industry or supporting software products.

Benefits and work setup

The role is based in England. Employees within commuting distance of the office follow a hybrid schedule, with three office days and two work-from-home days; remote work may be considered for candidates elsewhere in England. The position starts November 9, 2026, and requires full attendance during eight weeks of training, scheduled weekdays from 4 p.m. to 1 a.m. GMT. After training, working hours are 8 a.m.–5 p.m. or 9 a.m.–6 p.m. local time.