Client Success Manager (SaaS) - Bilingual Preferred

Role overview

Help business customers get lasting value from a SaaS platform for supplier compliance, qualification, safety, and performance management. As an early-career customer success manager, you’ll guide clients after launch, build stakeholder relationships, support adoption, and use account health and customer feedback to inform retention, growth, and product improvements.

Responsibilities

- Build relationships with client stakeholders, identify additional contacts, and maintain momentum after implementation. - Advise customers on relevant use cases, product capabilities, and program choices; arrange training to support effective adoption. - Lead success planning and regular business reviews to assess results, understand changing goals, and agree on next steps. - Monitor the health of assigned accounts, use data to make recommendations, and help account managers with growth plans or at-risk situations. - Bring customer feedback and trends to internal teams, collaborating on service, process, and product improvements. - Document client interactions and coordinate with support, implementation, and professional services teams on complex issues and opportunities.

Requirements

- Around 1–3 years in a customer-facing role, preferably customer success or account management at an enterprise SaaS business, or in supplier management at a large organization. - A bachelor’s degree or equivalent professional experience. - Strong written, verbal, and interpersonal communication skills, with a proactive, organized, collaborative approach. - Ability to learn complex products and processes and help clients or colleagues understand them. - Full existing right to work in England, without current or future sponsorship.

Nice to have

- Fluency in Spanish, Portuguese, German, Italian, Norwegian, or Polish. - Familiarity with Microsoft Office, CRM systems, Salesforce, or Jira; project management experience or a PMP qualification. - Background in health, safety, and environment work or procurement.

Benefits and work setup

For people within commuting distance of an office, the schedule is hybrid with three days in the office and two at home. Other candidates based in England may be considered for remote work.