Customer Support (m/f/d) danish & english - full remote

Role overview

A bilingual customer support role focused on Danish-speaking customers, delivered fully remotely from Estonia. The position blends traditional service work with light consultative guidance, helping customers navigate products, contracts, and account questions through phone and email channels.

Responsibilities

- Handle inbound customer inquiries via phone and email in Danish and English - Identify customer needs and introduce relevant products or service options - Explain contractual terms, invoices, billing details, and cancellation policies clearly - Ensure consistent customer satisfaction through professional, empathetic communication - Document interactions and follow internal processes using standard office tools

Requirements

- Fluent spoken Danish with the ability to handle nuanced customer conversations - Good working knowledge of English, both written and spoken - Working proficiency with MS Office applications - Confident and professional telephone manner - Target-oriented mindset paired with a friendly, communicative personality

Nice to have

- Previous sales, telemarketing, or upselling experience

Benefits and work setup

- Full-time or part-time freelance arrangement based in Estonia - Fully remote from day one with a Bring Your Own Device (BYOD) policy - Fixed salary supplemented by a performance-related bonus - Paid induction and structured training to support a smooth onboarding - Dynamic, innovative working environment with flat hierarchies