Customer Support (m/f/d) danish & english

Role overview A remote Customer Support role serving Danish-speaking customers by phone and email. The position supports day-to-day customer interactions through a full-time or part-time freelance arrangement and is open to candidates based in Croatia. Work combines inbound service with light product introduction and account-related inquiries, with paid induction provided at the start.

Responsibilities - Handle customer inquiries through phone and email channels - Identify customer needs and introduce the available product range - Explain contractual terms, invoices, and cancellation policies - Drive customer satisfaction across every interaction - Contribute to a dynamic team environment with a flat hierarchy

Requirements - Fluent spoken and written Danish - Good working knowledge of English - Comfortable with MS Office tools - Prior sales or telemarketing experience is a plus - Confident and professional phone manner - Target-driven, friendly, and communicative personality

Benefits and work setup - Full-time or part-time freelance arrangement based in Croatia - Remote work from day one using personal equipment (BYOD) - Fixed salary plus a performance-related bonus - Paid induction and training programme to ramp up - Dynamic, innovative working environment with flat hierarchy