Remote job
Technical Support Specialist – T1
Job details
About this role
Role overview
Provide first-line technical support for software and hardware used in industrial communications. The role combines customer troubleshooting with teamwork across a support function, helping address issues shaped by real operational needs and customer feedback.
Responsibilities - Respond to technical support needs and help customers resolve product issues. - Work with support colleagues to investigate problems and share findings. - Contribute to internal training, including classroom instruction and practical exercises, where needed. - Provide after-hours call support as part of the role.
Requirements - A bachelor’s degree in computer information systems or computer engineering, or relevant experience in communications and data transfer instead. - Experience in technical customer support. - Strong written and verbal communication skills. - Ability to work independently and collaborate effectively with a team.
Nice to have - Familiarity with industrial communications software and hardware, including enterprise server and communications manager products. - Knowledge of remote terminal units, programmable logic controllers, and protocols used for electronic flow measurement, control, and data retrieval. - Experience with cellular, satellite, or radio communications and data transfer. - Experience developing and delivering technical training.
Benefits and work setup
The position is based in Houston, Texas, with in-person work preferred. Remote consideration is available in some locations; after-hours support is required.