Cloud Support Administrator (Remote US)

Role overview Support customer cloud environments by resolving escalated technical issues and keeping infrastructure secure, available, and well documented. The work spans Azure administration, networking, recovery, automation, and communication with clients. This is a full-time US role that can be performed remotely or from a US office if local.

Responsibilities - Investigate and resolve high-priority incidents and service requests for Azure customer environments, following incident, problem, and change processes. - Administer Azure systems and configure monitoring, alerts, networking, firewalls, VPNs, routing, and load balancing. - Maintain Windows and Linux servers and physical or virtual infrastructure, including recovery and disaster recovery capabilities. - Develop operational procedures, client runbooks, and training materials, including documentation for automation. - Automate infrastructure provisioning and deployments with PowerShell, Bicep, and CI/CD practices. - Participate in an on-call rotation and explain technical issues and resolutions clearly to clients.

Requirements - At least three years of Azure cloud support or administration experience. - Practical knowledge of networks, firewalls, VPNs, routing, load balancing, and security practices. - Experience with scripting and automation, particularly PowerShell and Bicep, and familiarity with CI/CD practices. - Understanding of ITIL-based incident and problem management, with strong troubleshooting and root-cause analysis skills. - Clear written and spoken communication and the ability to work both independently and with a team. - A technical degree or equivalent experience; Azure Administrator certification is preferred, with the source indicating it must be obtained within 90 days if not already held.

Nice to have - Experience with Azure Site Recovery, Azure Virtual Desktop, Azure Lighthouse, Hyper-V, VMware, or regulated environments.

Benefits and work setup - Full-time US employment, remote from home or from a US office if local. - Employer-paid employee health, vision, and dental premiums; life and disability coverage; a 401(k) match up to 4%; and performance-based bonus potential. - Three weeks of paid time off, 11 paid holidays, paid community service leave, and an employee recognition program.