Senior Product Manager - MSP

Role overview Shape product strategy and delivery for services used by managed service providers (MSPs) to support small and mid-sized businesses. The role spans customer-facing tools and underlying platform capabilities, with a focus on helping partners manage customers and grow their operations. You’ll work across product, engineering, design, and business teams, and engage directly with partners and executives.

Responsibilities - Help set the product vision, roadmap, and priorities for the MSP business. - Identify and deliver capabilities across the product portfolio, including multi-customer administration, lifecycle management, licensing, billing, reporting, integrations, and access controls. - Lead platform work that makes partner operations easier to scale. - Meet with MSP partners to understand needs, validate solutions, and gather feedback. - Translate customer, business, and technical needs into roadmaps and prioritized work. - Define success measures and communicate progress through reviews, demonstrations, and stakeholder updates.

Requirements - At least four years of product management experience in SaaS, cloud, cybersecurity, platforms, or enterprise software. - Experience leading complex projects across multiple teams and stakeholders. - Experience working through product development with software engineering, architecture, and UX teams. - Strong communication skills, including the ability to influence technical and executive audiences. - Bachelor’s degree or equivalent practical experience. - Ability to work independently, manage competing priorities, and balance longer-term direction with delivery.

Nice to have - Experience with MSP partners, channel sales, or partner-led business models. - Background in cybersecurity, customer success, marketing, or support. - Familiarity with pricing, packaging, licensing, or go-to-market planning. - Experience managing or mentoring others.

Benefits and work setup Remote work is available in the United States or Canada, with hybrid options in Minnesota and Ontario. Preferred time zones are Central, Eastern, or Atlantic. Benefits include equity, flexible time off, paid volunteer days, retirement contributions, health and dental coverage, mental health support, training, and parental and fertility support.