Senior Technical Account Manager

Role overview A senior post-sales role guiding enterprise and mid-market customers through cloud cost optimization on a FinTech platform that offers insured cloud commitments. The position combines technical account management, FinOps advisory work, and executive-level partnership across AWS, Azure, and Google Cloud environments.

Responsibilities - Own the post-sales technical relationship as each customer's primary cloud optimization advisor - Build trusted partnerships with technical and business stakeholders and map cloud architecture, financial objectives, and operational priorities - Monitor commitment coverage and utilization, delivering proactive recommendations that maximize savings and limit risk - Advise on multi-cloud commitment sizing, FinOps maturity, and cloud governance - Translate consumption data into executive-level business insights and lead Quarterly Business Reviews - Partner with Account Executives to surface expansion opportunities for additional insured commitments - Collaborate with Product, Engineering, and Support to resolve issues and feed customer insight into the roadmap - Mentor junior Technical Account Managers and help shape team best practices as the function scales

Requirements - 5+ years in Technical Account Management, Customer Success, Solutions Architecture, Cloud Consulting, or a comparable customer-facing technical role - Experience leading or mentoring peers - Hands-on background with AWS, GCP, or Azure and relevant cloud certifications - Strong grasp of cloud infrastructure, cloud economics, and FinOps principles - Familiarity with Reserved Instances, Savings Plans, Committed Usage Discounts, or EDP/MACC programs - Track record presenting to executive stakeholders and supporting enterprise customers - Bachelor's degree and excellent written plus verbal communication skills

Nice to have - FinOps Certified Practitioner credential or equivalent experience

Benefits and work setup - Competitive salary and equity package - Comprehensive medical, dental, and vision coverage - 401(k) plan - Flexible PTO policy - Fully remote role based in the United States, with East Coast candidates preferred