Customer Care Specialist - EST

Role overview Provide customer care for a range of healthcare support programs, responding to questions from consumers and healthcare professionals. The work is remote and involves handling inquiries across several channels, explaining product information using approved guidance, and identifying matters that require careful documentation or escalation.

Responsibilities - Respond to inquiries by phone, email, mail, chat, and other supported channels. - Record information accurately in program databases and follow approved materials and procedures. - Answer product questions using authorized FAQs and discussion guides. - Recognize and process potential adverse events and technical complaints according to program procedures. - Protect customer information and follow privacy and security requirements. - Triage escalated questions and coordinate with other teams toward a compliant resolution.

Requirements - A bachelor’s degree or relevant work experience. - Experience in customer service, ideally in a contact center. - Strong typing ability and accuracy when entering information. - Clear, empathetic communication, including the ability to explain medical terminology when needed. - Ability to follow detailed guidance and maintain quality across varied inquiries.

Benefits and work setup - Remote position. - The source lists an estimated annual salary of approximately $38,000–$40,000. - Some assignments may require maintaining job-related credentials or meeting facility-specific access requirements.