Equipment Service Representative

Role overview

Provide on-site technical service for rotary vacuum chamber and related flexible-plastic packaging equipment at customer facilities, primarily in food-processing environments. The role combines mechanical and electrical troubleshooting, preventive maintenance, equipment installation support, customer training, and field reporting, with frequent travel and occasional escalation of complex issues.

Responsibilities

- Diagnose and resolve mechanical, electrical, and operational problems affecting packaging machinery and related materials. - Perform preventive maintenance and service work to keep customer equipment operating reliably and efficiently. - Support equipment installation, commissioning, start-up, rebuilding, and technical improvement projects. - Train customer personnel on proper equipment operation, maintenance, and troubleshooting practices. - Maintain clear records of service activity, time utilization, schedules, expenses, and customer-related work. - Build effective working relationships with customers, sales teams, internal technical staff, and equipment suppliers.

Requirements

- Three to five years of experience in food packaging, including packaging materials and machinery. - Technical education or equivalent experience in electrical, mechanical, mechatronics, or a related discipline. - Strong mechanical and electrical aptitude with the ability to troubleshoot most packaging-machine issues independently. - Willingness to travel approximately 75% or more and a valid driver’s license. - Ability to drive, stand, walk, climb, balance, kneel, stoop, use hand tools, and work with good near and distance vision. - Ability to occasionally lift up to 75 pounds and communicate effectively with customers and colleagues.

Nice to have

- Mechatronics training or certification. - Experience supporting rotary chamber equipment or other flexible packaging systems. - Initiative, customer focus, clear communication, collaborative relationship-building, and a strong results orientation.

Benefits and work setup

- Remote/home-based position with extensive customer-site travel. - Listed benefits include medical, dental, and vision coverage; paid time off and holidays; wellbeing and assistance programs; life and disability insurance; parental leave; retirement-plan matching; possible tuition reimbursement; and potential annual bonus eligibility.