Remote job
Customer Service Representative
Job details
About this role
Role overview
Serve as the main point of contact between customers and internal teams, coordinating orders from placement through delivery and helping provide a reliable customer experience. The role combines customer relationship management, order administration, issue resolution, and continuous improvement in an on-site manufacturing environment.
Responsibilities
- Manage end-to-end customer orders in CRM and ERP systems, monitoring progress through delivery. - Coordinate with quality, planning, logistics, production, finance, sales, and other functions to meet customer requirements. - Keep customers and sales teams informed about delays, alternatives, and changes affecting fulfilment. - Handle customer requests, complaints, product returns, rush shipments, and requests for credit or debit notes. - Monitor finished-goods levels and aged inventory with relevant internal teams. - Prepare and lead periodic customer performance reviews while maintaining accurate customer and contract information.
Requirements
- Experience in a comparable customer service or order-management position, ideally in packaging or manufacturing. - Strong Excel skills and the ability to work confidently with business systems. - Experience with SAP and Salesforce is preferred. - Fluent English; another European language would be useful. - Strong customer focus, communication, organisation, and time-management skills. - Ability to work independently while collaborating across a multi-level, multi-function team.