Arity - Customer Success Implementation Intern

Role overview Build hands-on experience supporting customers as they adopt and use technology and data products for mobility and transportation. As an intern on an implementation engineering team, you will shadow customer success, support, and technical colleagues, learning how customer goals inform onboarding, troubleshooting, and product improvements.

Responsibilities - Learn the organization’s mobility and telematics products, including mobile tools, software development kits, and APIs. - Shadow customer success work across sales, onboarding, ongoing account support, and long-term customer relationships. - Explore customer business goals and how technical solutions can help meet them. - Assist with product walkthroughs and share implementation guidance and usage practices with customers. - Learn support workflows for investigating and resolving issues with internal and external partners. - Work with customer success, product, and engineering teams to share customer feedback and insights from onboarding or troubleshooting. - Develop skills in mobile testing, data analysis, and processing; may attend one or two customer business reviews.

Requirements - Pursuing a degree in computer science, software engineering, or a related field, or have relevant work experience. - Introductory coding or mobile development experience and familiarity with mobile development tools. - Strong Excel skills, including formulas and pivot tables, with an interest in data analysis. - Ability to understand technical concepts and explain them in business terms. - Strong communication and presentation skills, and interest in learning about technology and customer-facing work.

Nice to have - Experience developing iOS or Android apps. - Exposure to APIs, debugging tools such as Postman or Jupyter Notebooks, API platforms, or cloud technologies.

Benefits and work setup - The role may involve travel to customer sites. Remote-eligible staff receive a technology setup and monthly internet reimbursement; remote work requires a private workspace and reliable internet.