Senior Technical Account Manager

Role overview A senior client-facing technical role acting as a trusted advisor for a portfolio of large, complex enterprise customers using a no-code, AI-powered cross-channel experience platform. The position blends deep technical guidance, strategic account leadership, and team mentorship to help clients maximize value from advanced integrations and digital marketing capabilities.

Responsibilities - Serve as the primary technical point of contact for a portfolio of strategic, high-value enterprise clients - Own and manage critical customer escalations, ensuring rapid resolution and clear stakeholder communication - Drive strategic technical account planning and lead regular business reviews with clients - Provide expert guidance on complex product integrations, architectural best practices, and system optimization - Act as a liaison between clients and internal Product and Engineering teams, advocating for enterprise-level needs - Mentor and coach other Technical Account Managers, supporting onboarding and ongoing team development - Collaborate with Solutions leadership to identify opportunities for expanding platform footprint within client organizations - Author advanced documentation, best practice guides, and technical content to elevate the customer experience - Contribute to Technical Account Management policies and procedures, and apply AI tools to automate processes and anticipate customer needs

Requirements - At least 7 years of technical, client-facing experience working with enterprise accounts - Advanced ability to read and write code in Python, Java, Swift, or a comparable object-oriented language - Strong knowledge of APIs and complex system integrations - Familiarity with Linux and/or macOS command line environments - Comfort working with iOS and Android mobile platforms and their development tools - Experience with digital marketing solutions such as mobile, web analytics, optimization, email, and SMS in SaaS environments - Track record of mentoring and supporting team members - Proven ability to build relationships across stakeholders including marketers, technical architects, and executive leadership - Excellent written and verbal communication, including the ability to present complex technical topics to diverse audiences

Nice to have - Proficiency in Spanish and/or Portuguese, written and spoken - Experience with digital wallet platforms such as Apple Wallet or Google Wallet - Advanced knowledge of email and SMS compliance and configuration - Relevant industry certifications

Benefits and work setup A digital-first remote work environment with a monthly stipend to support remote work, plus flexible time off, company-paid holidays, paid parental leave, paid volunteer time off, competitive medical, dental, and vision insurance for employees and dependents, mental health and wellness resources, employer-subsidized life insurance, short-term and long-term disability coverage, mentorship and growth opportunities, and stock options included in offers.