Remote job
Customer Success Manager - East
Job details
About this role
Role overview
Help healthcare customers realize and demonstrate the value of clinical AI solutions. You will act as a trusted adviser, learning how customers work and what outcomes they need, then coordinating with internal teams to support adoption, resolve challenges, and improve the product. This is a remote position for someone able to work Eastern US hours, with travel of up to 25%.
Responsibilities
- Develop customer relationships, identify key stakeholders, and advocate for positive experiences and outcomes. - Lead conversations with clinicians to understand departmental workflows, priorities, and pain points. - Coordinate customer onboarding with technical teams and help customers use the solutions effectively. - Bring customer perspectives to product, data, AI, engineering, and research colleagues to advance improvements. - Analyze data, draw out useful findings, and present evidence of solution value to customers. - Initiate and assist with research initiatives.
Requirements
- A bachelor’s degree in science, engineering, or another quantitative field; a master’s degree is preferred. - Four or more years of experience in customer success, customer-facing analytics, project management, or similar work. - Experience managing stakeholders and building relationships that guide customers toward success, preferably with executive-level contacts. - Strong critical thinking, analytical decision-making, multitasking, and problem-solving skills. - Technical fluency to understand product concepts and lead discussions with technical teams in a fast-paced environment. - Excellent spoken and written English, ability to work Eastern US hours, and willingness to travel up to 25%.
Nice to have
Experience in SaaS or a high-growth technology company, data analytics, medical imaging or radiology, or research.
Benefits and work setup
The role is remote. Listed benefits include medical, dental, and vision coverage; stock options for full-time employees; flexible time off; a 401(k) plan with company match; life insurance; and short- and long-term disability coverage. The work offers the opportunity to contribute to improvements in patient care.