Field Service Engineer

Role overview Provide on-site technical service to laboratory customers, helping keep scientific instruments and related systems operating reliably. The role spans installation, troubleshooting, maintenance, and customer guidance across varied lab environments, with ongoing learning about instruments, software, and consumables.

Responsibilities - Install and optimize instrument hardware, software, network products, and configurations at customer locations. - Diagnose performance issues and carry out maintenance and repair work. - Advise customers on preventive maintenance and configuration choices that can affect performance. - Identify potential equipment or software problems early to reduce unplanned interruptions. - Deliver integrated solutions involving peripherals, communications, operating systems, or applications. - Escalate complex technical issues and collaborate with support, sales, marketing, and research teams to resolve customer needs.

Requirements - Postsecondary education in a science discipline such as chemistry, biochemistry, or biotechnology, or equivalent relevant work experience. - Five years of experience with liquid chromatography, LC-MS, or LC-QTOF in a comparable service role or as an end user. - Troubleshooting and problem-solving ability. - Clear, respectful, and timely verbal and written communication. - Willingness to travel to customer sites and learn across different laboratory settings.

Nice to have - Familiarity with the employer’s instrument and service offerings is helpful but not essential.

Benefits and work setup Full-time, day-shift role with remote-work options and approximately 25% travel. The stated Canadian annual pay range is CAD $83,680–$130,750, with eligibility for bonus, stock, and benefits.