Remote job
Technical Account Manager
Job details
About this role
Role overview Serve as the technical partner for business customers with multiple locations or more complex configurations. You’ll coordinate agent rollouts, access, and integrations, while helping customers understand technical issues and their resolutions in straightforward language. The role combines implementation planning and troubleshooting with ongoing account development.
Responsibilities - Plan and coordinate deployments for customers operating across several locations. - Manage configuration, access, integrations, and agreed acceptance criteria. - Diagnose technical issues and work with engineering to coordinate fixes. - Explain problems and solutions clearly to customers, including non-technical stakeholders. - Identify additional use cases that can support account growth.
Requirements - Experience as a technical account manager, solutions engineer, or implementation manager in SaaS. - Technical fluency with integrations and product configuration. - Strong customer-facing communication skills. - Project management ability to coordinate owners, milestones, and rollout criteria. - Relevant experience in technical account management, customer success engineering, or implementation consulting.
Benefits and work setup - Remote contract with flexible hours. - Compensation starts at $4,800 per month. - Freelancers and solo agencies may continue serving their own clients.