Support Engineer

Role overview Troubleshoot complex technical problems affecting integrations and AI agent behavior, from failed connections to missing data or unexpected settings. You’ll reproduce issues, identify their causes, coordinate with engineering on fixes, and turn your findings into clear guidance for users and colleagues.

Responsibilities - Investigate user reports involving integrations, agent behavior, and configuration. - Reproduce problems and trace them to their root causes. - Work with engineering to resolve issues and verify fixes. - Explain technical problems and solutions in plain language. - Create internal troubleshooting guides based on recurring issues.

Requirements - Experience in technical support or support engineering. - Familiarity with APIs, webhooks, and logs. - A systematic approach to debugging and validating fixes. - Clear written communication for both technical investigation and user support. - Relevant experience may come from SaaS support, quality assurance, integrations, or support engineering.

Benefits and work setup - Remote contract role with flexible hours. - Compensation starts at $3,500 per month. - The application exercise has no time limit and involves building and testing an agent integration, diagnosing two errors, and writing a user-facing explanation.