Senior Forward Deployed Engineer

Role overview

The Senior Forward Deployed Engineer combines customer-facing delivery with platform engineering. You will work directly with enterprise grocery organizations to integrate complex data, build production-grade AI systems, and then turn lessons from those deployments into reusable infrastructure, evaluation tools, and frameworks that accelerate future implementations.

Responsibilities

- Work with customer technical teams to define scope, design architecture, identify data sources, and establish a path to production. - Integrate with cloud and data platforms, build reliable pipelines, and transform messy enterprise data into trustworthy data products. - Design and deploy production-ready LLM and agent systems, including retrieval, tool use, data-quality workflows, and analytics agents. - Strengthen shared platform capabilities such as knowledge graphs, ontologies, retrieval and grounding layers, agent frameworks, and serving infrastructure. - Build evaluation, tracing, and observability tools to measure accuracy, hallucination rates, latency, cost, and system quality. - Create clean interfaces and reusable components instead of one-off customer implementations, while feeding field learnings back into the platform.

Requirements

- At least 3 years of experience building production software and data systems with strong engineering practices. - Ability to turn ambiguous problems and complex data environments into practical architectures and working systems. - Hands-on experience building real LLM or agent applications, including retrieval-augmented generation, tool use, and quality evaluation. - Strong data-engineering experience with production pipelines, enterprise data modeling, and modern cloud data platforms such as Databricks, BigQuery, Snowflake, or similar. - Comfort switching between customer-facing collaboration and focused platform development. - Ability to lead technical working sessions, explain design decisions, and build trust through delivery.

Benefits and work setup

- Remote work is available in specified U.S. states, with some customer work conducted remotely or on site. - Listed benefits for eligible full-time U.S. employees include medical, dental, and vision coverage, mental-health support, retirement matching, equity, home-office and coworking support, professional-development funding, monthly wellness and telecommunications stipends, and flexible paid time off.