Client Systems Specialist

Role overview Provide technical support for customers using broadcast weather systems, helping them keep software, hardware, and data services working reliably, including during live on-air operations. The role combines customer communication, hands-on troubleshooting, issue ownership, and coordination with technical and commercial teams. It also includes scheduled around-the-clock support and occasional customer visits.

Responsibilities - Respond to customer requests by phone, email, and remote support, prioritizing urgent issues by their operational impact. - Diagnose software, hardware, configuration, and data problems; track each issue through resolution and keep customers updated. - Record troubleshooting steps and outcomes, and escalate complex cases with clear supporting details. - Test software releases against customer configurations and coordinate upgrades, training, and preventive guidance. - Visit customer sites when needed to install and configure systems, train users, or demonstrate products. - Coordinate support coverage and share customer needs and recurring issues with sales, account, and engineering teams.

Requirements - At least one year supporting PC or Mac hardware or software, or relevant education or extensive technical training in place of that experience. - Strong customer service and troubleshooting skills, including composure when resolving urgent issues. - Ability to explain technical matters clearly, organize competing requests, and document work accurately. - Ability to work independently while coordinating with customers and internal colleagues. - Availability for assigned 24/7 on-call shifts, including evenings, weekends, and holidays, and willingness to travel occasionally.

Nice to have - Experience with broadcast or graphics systems, or meteorological data.

Benefits and work setup - Includes scheduled around-the-clock customer support and occasional travel for demonstrations, installations, training, and trade events.