Customer Service Representative (Remote)

Role overview

Support customers with questions and issues involving service orders, helping keep requests moving and coordinating with internal teams and field staff. This remote role is based in Puerto Rico and combines ticket, phone, and email support with order research and occasional court docket checks.

Responsibilities - Resolve customer questions and order issues through support tickets, phone calls, and email. - Guide new customers through placing orders online and provide updates on existing requests. - Coordinate with internal teams and field personnel on order, payment, and service questions. - Record issues and follow-up information in the team’s documentation system. - Check court dockets for filing information and retrieve filed documents when needed.

Requirements - High school diploma or GED, plus 1–3 years of phone-based customer support or call center experience. - Strong spoken and written English, with the ability to transcribe information and review order details. - Ability to investigate problems, find solutions, and handle repetitive work accurately. - Calm, diplomatic communication and the ability to maintain quality while managing competing priorities. - Typing speed of at least 55 words per minute. - Comfort with document editing and common office tools; experience with email, spreadsheets, word processing, PDF editors, and phone systems is preferred.

Benefits and work setup

Remote work is available to candidates located in Puerto Rico. Two schedules are listed: Monday–Friday, 7 a.m.–4 p.m. Pacific Time, or Friday–Monday, 7 a.m.–6 p.m. Pacific Time. The listing includes health, dental, and vision coverage; retirement plan matching; paid time off and holidays; life and disability insurance; flexible spending accounts; employee assistance; and pet insurance. The stated pay is $12 per hour.