Remote job
Customer Service Representative (Remote)
Job details
About this role
Role overview
Join a fully remote customer support team serving clients of a national service-of-process operation that has been modernizing its technology for over three decades. The role focuses on resolving customer questions, fixing order issues, and coordinating with internal teams and field agents to keep cases moving. It is a steady, phone-and-email-heavy position that demands composure, accuracy, and the ability to juggle multiple priorities at once.
Responsibilities
- Answer inbound support tickets and high-volume phone calls about existing orders while helping new customers learn to place orders online - Reply to emails from customers, internal departments, and field agents regarding orders, payments, and case status - Document customer issues in a shared knowledge base and write up case details for handoff to other teams - Research court dockets to confirm case filings and retrieve filed paperwork when needed - Follow up with field agents to confirm completion, correct errors, and keep each order progressing - Perform other job-related duties as assigned by the team
Requirements
- High school diploma or GED plus one to three years of customer support or call center experience handling phone-based customers - Working knowledge of Microsoft Outlook, Excel, Word, PDF editors, and standard phone systems - Document handling experience, including transcription, order review, and issue investigation - Clear written and spoken English communication skills - Typing speed of at least 55 wpm with strong attention to detail across repetitive tasks - Composure during stressful interactions and the ability to anticipate problems before they escalate
Benefits and work setup
- Hourly pay of $15.00/hour - Health, dental, and vision insurance; life and AD&D coverage; long-term disability - 401(k) with employer matching and an Employee Assistance Program - Paid time off plus seven paid holidays and four floating holidays each year - Health Care and Dependent Care Flexible Spending Accounts, plus pet insurance - Fully remote; candidates must reside in Louisiana, Mississippi, or Alabama - Schedule options: Monday-Friday 7:00am-4:00pm or Friday-Monday 7:00am-6:00pm Pacific time