Customer Service Representative (Remote)

Role overview Help customers resolve questions and issues related to orders, while coordinating with internal teams and field staff to keep work moving. This remote support role combines phone, ticket, and email assistance with order research and occasional court-record checks. The position is limited to candidates located in Louisiana, Mississippi, or Alabama.

Responsibilities - Respond to support tickets, phone calls, and emails about existing orders, payments, and service issues; guide new customers through placing orders online. - Coordinate with internal departments and field personnel to resolve questions and move orders forward. - Review order details, investigate errors, and document issues in the team’s knowledge system. - Check court dockets for case-filing information and occasionally retrieve filed documents. - Maintain accurate work while handling repetitive tasks and competing customer needs.

Requirements - High school diploma or GED, plus 1–3 years of phone-based customer support or call-center experience. - Ability to communicate clearly in English and type at least 55 words per minute. - Experience manipulating documents and reviewing, transcribing, and investigating order information. - Accuracy and composure in a high-volume environment, with the judgment to anticipate issues and find solutions. - Familiarity with office software, PDF editors, and phone systems is preferred.

Benefits and work setup - Remote work for residents of Louisiana, Mississippi, or Alabama; schedule listed as Monday through Friday, 7:00 a.m.–4:00 p.m. Pacific Time. - Benefits include medical, dental, and vision coverage; retirement plan with employer matching; paid time off and holidays; life and disability insurance; flexible spending accounts; employee assistance; and pet insurance. - Listed pay: $15 per hour.