Customer Service Representative (Remote)

Role overview Help customers resolve questions and issues related to service orders, keeping requests moving and providing clear, timely updates. The role handles a busy mix of phone, email, and support-ticket work, while coordinating with internal teams and field personnel to investigate order or payment concerns.

Responsibilities - Respond to support tickets and resolve questions or problems concerning existing orders. - Handle a high volume of calls, assist current customers, and guide new customers through placing orders online. - Reply to customer and internal emails, including inquiries about orders and payments, and coordinate with field process servers as needed. - Record issues and relevant information in the team’s documentation system. - Check court docket information and occasionally retrieve filed documents. - Review orders, investigate errors, and follow through on solutions with accuracy and diplomacy.

Requirements - High school diploma or GED, plus one to three years of phone-based customer service or call center experience. - Strong English reading, writing, and speaking skills. - Ability to transcribe information, review documents, investigate issues, and carry out solutions. - Accuracy with repetitive tasks and the ability to maintain quality under pressure while managing competing priorities. - Ability to anticipate problems, adapt to process changes, and help improve work practices. - Typing speed of at least 55 words per minute.

Nice to have - Familiarity with Outlook, Excel, Word, PDF editing tools, phone systems, and document manipulation.

Benefits and work setup - Remote, but applicants must be located in North Dakota, Kansas, Indiana, Kentucky, North Carolina, South Carolina, or Virginia. - Two schedule options are listed: Monday–Friday, 7 a.m.–4 p.m. Pacific, or Friday–Monday, 7 a.m.–6 p.m. Pacific. - Listed pay is $15 per hour. Benefits include health, dental, and vision coverage, 401(k) matching, paid time off, seven company holidays, four floating holidays, life and disability insurance, flexible spending accounts, an employee assistance program, and pet insurance.