Technical Service Specialist - Core Lab (Greater Toronto Area)

Role overview Provide field-based technical service for clinical laboratory instruments across the Greater Toronto Area and wider territory. The work combines on-site installation, maintenance, repairs, customer training, and coordination with internal service and sales teams to keep equipment operating reliably.

Responsibilities - Install instruments and perform emergency repairs, preventive maintenance, product updates, and engineering modifications at customer sites. - Troubleshoot equipment issues and provide technical support across assigned territories, coordinating with service center colleagues as needed. - Maintain service tools, spare parts, and inventory kits at appropriate levels. - Record service visits, work performed, expenses, inventory, and follow-up in required reports and systems. - Train customers in proper instrument operation and support demonstrations when needed. - Participate in an after-hours support rotation and recommend service improvements for the territory.

Requirements - One to three years of relevant experience; customer-facing experience is preferred. - A degree in biomedical, electrical, or mechanical engineering, or medical technology, is preferred. - Strong troubleshooting and communication skills, with the ability to work independently. - Willingness to travel, including by air, work unscheduled overtime, and take part in after-hours, weekend, and holiday coverage. - Ability to carry service equipment and parts and occasionally help lift or relocate instruments.

Benefits and work setup - Remote, field-based role covering Ontario, with approximately 25% travel and a standard day shift. - Listed annual base salary range: CAD $68,250–$100,100; pay may vary by location.