Senior Application Analyst

Role overview Support and improve business applications used in healthcare and cancer diagnostics. This role translates operational needs into system configuration and workflow improvements, while serving as a key support contact for end users and a technical partner to business stakeholders. It also provides guidance to other analysts and may coordinate work across the application team.

Responsibilities - Estimate enhancement and support requests, assess their impact, and guide workflow design. - Configure and test system changes, troubleshoot technical issues, and identify opportunities to improve platform performance and business processes. - Work with business stakeholders and vendor implementation teams to align system changes with operational needs. - Support end users by resolving questions and issues submitted through tracking systems, and participate in training. - Track project and issue status with leadership; delegate configuration or support tasks when appropriate. - Mentor analysts, contribute to team process design and documentation, and help coordinate incident or problem resolution.

Requirements - A bachelor’s degree in computer science, information systems, or a related field; alternatively, a high school diploma or equivalent plus four years of relevant experience. - At least five years of experience developing or configuring technology solutions in application analysis or project delivery. - Subject matter expertise in at least one relevant area, such as patient identification workflows, revenue cycle, patient registration, customer relationship management, patient portals, or lab order entry. - An existing relevant application certification or the ability to obtain one within eight weeks of starting. - Strong analytical, organizational, problem-solving, and communication skills, including the ability to work across complex teams and adapt to changing needs. - Ability to work normal business hours and participate in on-call support, including possible nights or weekends; travel may be about 5%.

Nice to have - Relevant application certifications, especially in patient engagement, patient portals, or health information exchange. - Experience configuring business systems in healthcare, life sciences, or biotechnology, and familiarity with Agile delivery.

Benefits and work setup - Remote within the United States, with standard working hours and approximately 5% travel.