Manager IT Engineering- Major Incident Management

Role overview Lead major incident management and service restoration across enterprise technology teams. The role combines incident coordination, technical solution and repair work, project delivery, vendor management, and people leadership to restore services and keep stakeholders informed.

Responsibilities - Coordinate cross-functional teams through incident response, service restoration, project planning, implementation, and follow-through. - Develop work plans and estimates, manage schedules and staffing expectations, track progress, and address risks or delays. - Support solution development and system repair, including requirements, design, testing, training, implementation coordination, and issue resolution. - Keep management, end users, and other stakeholders updated on status, issues, and decisions. - Work with vendors on product problems, service levels, escalations, and solution guidance. - Lead staff responsibilities such as hiring, development, performance reviews, and employee concerns; oversee budgets and expenditures.

Requirements - Bachelor’s degree in information technology or a related field. - At least three years of solution development and support experience, including one year of supervisory experience in a multidisciplinary or matrixed environment. - Knowledge of enterprise structures, workflows, business systems, and technology architecture. - Ability to translate client needs into technical requirements and explain design decisions clearly. - Strong facilitation, negotiation, written communication, organization, analysis, and issue-resolution skills. - Ability to coordinate staff and projects, set priorities, mentor others, and manage multiple assignments.

Benefits and work setup - Full-time, 40 hours per week; fully remote in listed U.S. states. The posting also notes travel may be required. - Listed pay range is $63.45–$95.20 per hour. Benefits include paid time off, health and welfare plans, retirement offerings, family benefits, and educational assistance; eligibility may depend on employment status.