QA Engineer

Role overview

Own quality across a software platform used for venture fund operations, from fund setup to investor onboarding and transactions. Build a proactive quality practice that anticipates customer problems and catches defects before release. The work combines customer understanding, systematic testing, and the development of AI agents that can test, monitor, and flag issues with limited prompting.

Responsibilities

- Establish and maintain the quality system, including test plans, release checks, and repeatable QA practices. - Build and improve AI agents that test product behavior, monitor for problems, and surface findings. - Identify likely points of confusion or failure across customer journeys, including fund launches and investor access to documents or capital transfers. - Turn customer calls, support tickets, and onboarding feedback into actionable tests and quality improvements. - Own quality end to end, following issues through investigation, communication, and resolution.

Requirements

- Ability to build and work with AI agents; experience with chat tools alone does not meet this stated requirement. - Ability to take independent ownership of quality without waiting for detailed direction. - Willingness to engage directly with customers through calls, tickets, and onboarding sessions, and translate what you learn into tests. - Ability to work within a few time zones of Pacific Time. - Organized, thorough follow-through and the judgment to anticipate issues before customers encounter them.

Benefits and work setup

- Salary and benefits are described as commensurate with experience. - Applicants are encouraged to apply even if they do not meet every listed qualification. The application requests a resume and an example of an issue anticipated and caught before it reached customers.