IT Support Specialist

Role overview Provide responsive technical support to a distributed workforce while helping maintain the systems employees use every day. The work spans direct troubleshooting, account and device administration, SaaS tools, and ongoing improvements through automation and clear documentation.

Responsibilities - Resolve Tier 1 and Tier 2 requests through ticketing, chat, email, and remote support sessions. - Support macOS and Windows 11 devices, along with collaboration and productivity tools such as Microsoft 365, Teams, Slack, and Zoom. - Handle onboarding, offboarding, access requests, and role changes; administer and troubleshoot identity services, single sign-on, and multifactor authentication. - Manage SaaS applications and deploy, configure, and maintain endpoints using device management and security tools. - Keep device inventory and lifecycle records accurate, and provide occasional support for meeting rooms, executive users, and events. - Create support documentation and knowledge articles, and develop scripts or workflows that reduce repetitive work; assist employees with AI tools and responsible-use practices.

Requirements - 3+ years in IT support, help desk, service desk, or end-user computing. - Experience supporting both macOS and Windows environments and hands-on familiarity with Microsoft 365, Teams, Slack, and Zoom. - Familiarity with identity and access management concepts such as Okta, Entra ID, SSO, and MFA. - Experience with Intune, Iru, or a similar mobile device management platform. - Strong troubleshooting, customer service, communication, and organizational skills, with attention to detail and ownership. - Basic scripting or automation experience using PowerShell, Bash, Python, Workato, or similar tools; comfortable supporting a remote-first workforce.

Nice to have Experience administering identity or endpoint management tools, building workflow automations, supporting AI platforms and governance, or assisting executive stakeholders and globally distributed teams. Relevant ITIL, vendor, Apple, or security certifications are also useful.

Benefits and work setup The listing describes remote work and offers health coverage, paid parental leave, paid time off and holidays, periodic wellness days, and stock options. Equipment and support are provided for home or office work.