Strategic Customer Success Partner Coach - France

Role overview

Lead customer success for major accounts in France while coaching and developing the customer success partners who manage them. The role combines strategic client relationships with team guidance, helping customers advance their learning and development plans while supporting satisfaction, renewals, and account growth.

Responsibilities

- Own relationships with a portfolio of key customer accounts in the French market. - Guide customers as they shape learning and development strategies using a learning platform. - Coach, mentor, and support customer success partners in their account work and professional development. - Help the team sustain customer satisfaction and achieve renewal and expansion outcomes. - Support consistent customer success practices across the team.

Requirements

- The source describes responsibility for major French accounts and for coaching customer success partners, but does not provide specific experience, education, or language requirements.

Benefits and work setup

- Compensation includes base pay, a variable component, and equity. - Remote work is possible anywhere in France, with a home-working stipend, flexible hours, RTT, lunch vouchers, medical insurance, gym subscription, and one month of parental leave for a second parent. - Temporary work from outside France may be possible subject to conditions and approval.