Senior Data Analyst, Enterprise

Role overview Serve as a senior analytical partner to customer success and teams responsible for product-led growth. Use customer and product data to explain what drives activation, engagement, retention, expansion, and renewal, then turn the findings into recommendations leaders can act on. The role also helps define measurement for digital success programs and strengthen data foundations for analytics and automation.

Responsibilities - Build analytical frameworks for open-ended questions from Customer Success, Product, Growth, and Revenue Operations. - Analyze customer lifecycle performance, including activation, product-qualified leads, cohorts, churn, retention, expansion, and renewals. - Size opportunities and recommend where to invest in digital and scaled customer success programs. - Present complex analysis as clear, decision-ready insights for senior stakeholders. - Apply experimentation, statistical methods, and predictive analysis to business questions. - Partner with data engineering and business teams to improve the structure and governance of data used for analytics and AI-enabled workflows.

Requirements - At least five years of analytics experience in complex B2B SaaS, ideally in product-led or self-service businesses. - Strong knowledge of product-led growth and customer lifecycle measurement. - Advanced SQL skills and experience with large product usage and event datasets. - Experience partnering with Customer Success, Product, and Growth stakeholders and influencing decisions with analysis. - Experience with A/B testing, statistical modeling, or predictive methods in a business setting. - Familiarity with cloud data tools such as Snowflake, Databricks, and dbt, plus modern AI/BI tools.

Nice to have - B2C or hybrid B2B/B2C analytics experience. - Familiarity with Salesforce, a customer success platform, and product analytics tools such as Amplitude or Segment.

Benefits and work setup - Remote opportunity within the United States or Canada, with travel for periodic team and industry gatherings. - Benefits include health coverage, parental leave top-ups, generous paid time off, retirement matching, equity for most employees, paid volunteer days, and a remote-first work environment.