Connections Specialist

Role overview

Help people navigate the early stages of buying or selling a home by understanding their needs and connecting them with relevant products and real estate professionals. This customer-facing role combines consultative sales, service, and follow-through in a target-driven environment.

Responsibilities

- Speak with customers through inbound and outbound channels to understand their goals and recommend suitable options. - Connect customers with relevant home-related products and professionals, using knowledge of their stage in the process. - Build rapport and deliver a consistent, helpful customer experience. - Work with teammates and leaders to share insights, support team goals, and contribute to a collaborative environment. - Follow established procedures and comply with applicable company policies and real estate requirements. - Adapt to changing customer needs and business priorities while remaining accountable for results.

Requirements

- At least two years of experience in account management, customer service, demand generation, or inbound or outbound sales, with evidence of achieving goals. - Strong communication skills across phone, email, text, and in-person interactions. - Comfort with consultative sales calls, customer discovery, initial reluctance, and objections. - Ability to learn quickly, adapt to change, and work effectively in a high-energy customer-facing setting. - Self-motivation, interest in continuous improvement, and willingness to follow documented processes.

Nice to have

- Familiarity with the real estate industry.

Benefits and work setup

The role is remote within the United States, subject to limited location exceptions. The source describes eligibility for equity awards, with compensation varying by location, experience, and performance.