Bilingual Customer Care Representative - WFH Texas

Role overview Handle incoming questions from members, clients, and care facilities as a bilingual customer care representative working remotely from Texas. The role focuses on providing clear, attentive service by phone, with call volume typically around 60–80 calls per day and higher on Mondays.

Responsibilities - Answer inbound calls and help callers with their service needs. - Communicate in both English and Spanish. - Use computer systems to navigate information and manage calls. - Build familiarity with tasks of increasing complexity as skills develop.

Requirements - Current residence in Texas. - At least one year of call center experience and six months of customer service experience. - Proficiency in English and Spanish. - Basic typing skills and strong computer navigation ability. - Reliable high-speed cable, DSL, or fiber internet with at least 3 Mbps upload and 30 Mbps download; wireless and Wi-Fi air cards are not accepted. - A quiet home workspace free from distractions, including caregiving duties during work.

Benefits and work setup - Remote position for Texas residents; listed pay is $16 per hour. - Benefits include health, dental, vision, life, and disability insurance; a retirement plan with employer match; paid time off and holidays; and savings and wellness programs. - Additional offerings include paid parental leave, continuing education reimbursement, career development programs, and employee discounts.