Technical Account Manager

Role overview Serve as the technical bridge between customers and an AI-powered communication coaching platform used by individuals and enterprises around the world. As a Technical Account Manager, you will own the post-launch technical relationship for a small book of strategic enterprise accounts, handling break/fix, integration health, escalation triage, and proactive monitoring while partnering closely with Customer Success on renewals and expansion.

Responsibilities - Serve as the technical escalation point for enterprise customers, owning issues from triage through resolution. - Investigate product bugs, reproduce issues, and write clear, well-documented escalations for the engineering team. - Lead technical onboarding for new enterprise customers, covering SSO configuration, LMS and CRM integrations, admin setup, and custom scenario deployment. - Conduct technical health reviews that surface adoption blockers, underutilized features, and integration opportunities. - Build and maintain trusted technical relationships with administrators, IT leads, and other technical stakeholders at your accounts. - Translate customer technical requirements into clear product feedback for engineering and product teams.

Requirements - 2 to 4 years of experience in technical account management, technical customer success, or senior technical support at a SaaS company. - Solid technical foundation including comfort with SSO and SAML, REST APIs, webhooks, console logs, HAR files, and network traces. - Experience working directly with enterprise SaaS customers. - Clear, confident communication skills, with the ability to explain a complex technical issue to a non-technical executive and write a precise bug report for an engineer. - Strong written communication and a highly organized, proactive approach to tracking open issues. - Experience with tools like HubSpot, Jira, Salesforce, or similar support and CRM platforms. - Genuine curiosity and excitement about AI and communication technology.

Nice to have - Experience with LMS platforms such as Docebo or Seismic Learning. - Familiarity with sales enablement or learning and development software. - Experience supporting a platform with a complex integration surface. - Experience working within a multi-stakeholder enterprise account team alongside roles for adoption strategy, solutions architecture, and commercials.

Benefits and work setup - Base compensation of $110,000 to $125,000 plus significant equity opportunities at a venture-backed company. - Join a small, supportive team with direct influence on how the support function grows.