Remote job
Solutions Engineer
Job details
About this role
Role overview
Work with customers to design and deliver technical solutions that help them adopt and expand their use of a software platform. This customer-facing role blends engineering, product, and sales: you will guide technical evaluations, build practical prototypes and integrations, and carry solutions from discovery through implementation and handoff.
Responsibilities - Lead customer discovery and translate needs into solution designs and implementation plans. - Build and iterate on prototypes, integrations, demos, and proof-of-concept projects. - Own technical outcomes from architecture through delivery, refinement, and handoff. - Lead product demonstrations and help customers overcome adoption blockers. - Partner with sales colleagues on customer evaluations and expansion opportunities. - Share clear, structured feedback with product and engineering teams based on customer use.
Requirements - Strong engineering fundamentals and comfort working with APIs and web application stacks. - Experience supporting pre-sales or technical customer evaluations. - Clear communication with both technical and non-technical audiences. - Initiative to identify and solve problems independently; experience taking a project from initial idea to delivery. - Adaptability in fast-moving environments with ambiguous requirements. - Curiosity about modern development tools, including AI-assisted workflows.
Nice to have
Experience with developer tools, integrations, customer engineering, or technical consulting.
Benefits and work setup
The role is described as fully remote, with commuter support for hybrid staff in specified US cities. US benefits include medical, dental, and vision coverage; retirement matching; equity; paid parental leave; paid vacation and holidays; wellness and fitness stipends; and additional insurance and family support benefits. Benefits outside the US may differ.